Check Your Eddie Bauer Order Status

How to Check Your Eddie Bauer Order Status

You can track your order without logging into your Eddie Bauer account. Just head over to the Eddie Bauer Order Tracker where you'll be asked to input your order number and your last name. You'll then get your tracking number which contains the delivery status and all accompanying details. You'll see differing information about the status of your package depending on the carrier that is handling your order. For example, some carriers like FedEx and UPS show you a point by point history of where your item has been, while other carriers (such as USPS) only show you an initial scan when the item is shipped and another when it reaches its final destination.

How long does delivery take?

Most of the carriers that Eddie Bauer works with will deliver your order within 5-7 business days. If there are any delays to this standard shipping time, a notice will usually be posted on the Eddie Bauer website and you’ll also be able to track order delays on the carrier’s website.

Missing Order Number

If you don’t have your order number, you can contact Eddie Bauer Support, where you’ll find a handy request form that can be used to send an email to Eddie Bauer. You can include as much detail as you’d like when requesting your order number and you can even upload an attachment. After you submit the form you can expect a response within 1-2 business days, so if you need quicker service you might want to opt for the live chat feature instead. Eddie Bauer live chat is available from 9am - 12am Eastern Time, and you can also give them a call at 1 (800) 426-8020.

Tracking International Orders

Eddie Bauer ships to the U.S. and Canada, and you can track your orders using the regular method described in this post. While Eddie Bauer used to ship beyond the U.S. and Canada, international shipping was discontinued on February 20, 2020.

Tracking Pre-Orders

Pre-orders are sometimes taken on items that Eddie Bauer has not yet received from the vendor. In these cases your order cannot be tracked until Eddie Bauer receives the items and ships them to you. Pre-order delivery times can be affected by the various vendors supplying goods to Eddie Bauer and can depend heavily on which carriers are being used to ship them. Any delay in shipping will cause you to receive your item later than expected. In these cases where Eddie Bauer has not received the goods and has not actually shipped your item yet, there is no need to use the online order tracker. You will be notified directly via email if your order status changes. In addition, you won’t be charged for your order until it formally ships. Instead, an authorization hold will be placed on your credit card until your item actually ships. At that point you will be charged and your order information will enter Eddie Bauer’s online order tracking system. Notably, you can qualify for a price adjustment within 14 days of placing your order. So if you see that the price has dropped within this window you can reach out to Eddie Bauer and they will refund the difference. If for any reason Eddie Bauer is not able to fulfill your order (i.e. in cases where they do not receive the goods from the vendor), you’ll receive a cancellation notice by email and you will not be charged.

Tracking Rental Orders

If you’re renting an item from Eddie Bauer, you’ll get a tracking number directly via email. There is also a special section on the Eddie Bauer where you can track your rental order. Just enter your order number, shipping zip code, and last name to retrieve your order information. You’re able to make changes to your Eddie Bauer rental order up until 10 days before your trip. After that point, delivery will be locked in with FedEx and will reach you no less than 1 day (and no more than 3 days) prior to your trip, before 8pm.

Tracking Returns

If your Eddie Bauer order is eligible for return, you can request and print out a pre-addressed return label by entering your order number, email address, and postal code into the online form. Returns take about 2-3 weeks to process and cost $7 for U.S. based customers ($10 for Canada) unless you’re an Eddie Bauer credit card holder, in which case it’s free. You’ll get an email with updates along the way.

Final Thoughts

Eddie Bauer offers fast standard shipping to customers within the United States and Canada, and makes detailed tracking information available to you. Whether you’ve placed a standard order, pre-order, or a reservation for rental gear, it’s crucial to stay up to date with delivery times. We hope our guide has outlined how to track the status of your Eddie Bauer order so that you'll always know exactly when to expect delivery.